Step 1. How to Apply

1. Website Application: Complete the [Counseling Application Form] under [Reservation] on our website.

2. Messenger Inquiry: You may also contact us through Naver TalkTalk or the KakaoTalk Channel.

   - Kakao Talk Channel: https://pf.kakao.com/_xmxdPqxb  

​   - NAVER talk talk:  talk.naver.com/WCS5A3

Step 2. Service Charge

1. Individual counseling in English: 50 minutes per session / KRW 100,000
2. Couples or marital counseling in English: 90 minutes per session / KRW 220,000

Step 3. Booking and Refund Policy  *Required

1. Booking and Advance Payment
All counseling sessions require advance booking and payment.
- We recommend making a reservation 2–3 days in advance.
- Payment must be completed within one hour after the appointment time has been confirmed. If payment is not completed within this period, the reservation will be automatically canceled.
- Payment for the first session must be made by bank transfer.

2. Payment Methods

Payment methods: bank transfer, credit or debit card, and Pay services such as Kakao Pay
- Cash receipts are issued only upon request. A separate request must be made for each session, and receipts cannot be issued retroactively for previous sessions.
- Credit and debit card payments can only be made in person. Card payment cancellations also require an in-person visit and cannot be processed through other methods.
- A 10% processing fee applies to card payment cancellations and will be charged to the client.

3. Rescheduling and Refund Policy

The following policy is applied based on the scheduled session start time and business days.
Non-business days and center holidays are not counted.
- One rescheduling request per session is permitted up to 24 hours before the scheduled session. Same-day rescheduling is not permitted.
- Cancellation four or more business days before the scheduled session:  100% refund
- Cancellation two to three business days before the scheduled session:  70% refund
- Cancellation one business day before or on the day of the scheduled session:  No refund

**Notice: All the responsibility for not checing the details of the policy is on clients.

[Important Information]

• Semicolon Psychotherapy Institute is committed to providing counseling services without discrimination based on age, race, nationality, sex, gender identity, sexual orientation, religion, disability, or other personal characteristics.

• We adhere to the Code of Ethics of the Korean Counseling Psychological Association (KCPA). (http://www.krcpa.or.kr)

• All counselors at our center are professionally qualified and are members of the KCPA.

• We protect client confidentiality in accordance with professional ethical standards. However, there are limited exceptions to confidentiality, such as situations involving a serious risk of harm or circumstances required by law. These exceptions will be explained before counseling begins.

• Counseling records are retained only for the agreed retention period and are securely destroyed or deleted after that period.

※ For questions, please contact us by email or through our official messaging channels. 

We generally respond within one business day.

※ We do not accept general inquiries by telephone because counselors may be in session or outside working hours. 

If a phone conversation is necessary, we will contact you directly.